Frequently Asked Questions

Frequently Asked Questions (FAQ) – CYCLZ by Irena Koller

1. What products does CYCLZ offer?

CYCLZ offers high-quality, stylish, and sustainable sportswear for men and women. Our range includes leggings, sports bras, shirts, jackets, and accessories—all designed for maximum comfort and performance.

2. Which countries does CYCLZ deliver to?

We currently ship within Switzerland and to selected European countries. Available delivery options and shipping costs will be displayed during checkout.

3. How much are the shipping costs?

Shipping costs vary depending on the delivery address and order value. All applicable costs are transparently displayed during the checkout process. We offer free shipping for orders above a certain value – you'll find the exact details during checkout.

4. How long does shipping take?

Shipping within Switzerland usually takes 2–3 business days. For international orders, delivery can take between 5 and 10 business days, depending on the destination country.

5. Can I return or exchange my order?

Yes, you can return or exchange unworn and undamaged items within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer. For more information on returns, please see our Return Policy.

6. How can I contact CYCLZ?

If you have any questions or concerns, you can reach us by email at contact@cyclz.shop or by phone at +41 79 155 24 97. We look forward to helping you!

7. Does CYCLZ offer gift cards?

Yes, we offer gift vouchers in various amounts. These can be redeemed in the online shop and are the perfect gift for sports-loving friends and family.

8. How can I make sure I order the right size?

Our size chart will help you find the right size for each product. You can find it directly on the respective product page. If you have any further questions, we'll be happy to advise you individually.

Do you have any further questions? Contact us – we'll be happy to help!